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Troubleshooting tips 405
Check the IP address configuration
If your host is allowed to access the Nortel SNAS over the network
according to the Access List, check that you have configured the correct
IP addresses on the Nortel SNAS.
Ensure that you ping the host IP address (RIP) of the Nortel SNAS, and
not the Management IP address (MIP) of the cluster in which the Nortel
SNAS is a member. Enter the command
/cfg/cur sys to view IP
address information for all Nortel SNAS devices in the cluster.
If the IP address assigned to the Nortel SNAS is correct, you may have a
routing problem. Try to run traceroute (a global command available
at any menu prompt) or the tcpdump command (or some other network
analysis tool) to locate the problem. For more information about the
tcpdump command, see “Tracing SSL traffic” (page 99).
If this does not help you to solve the problem, contact Nortel for technical
support. See “How to get help” (page 21).
Cannot add the Nortel SNAS to a cluster
When you try to add a Nortel SNAS device to a cluster by selecting join
in the Setup menu, you may receive an error message stating that the
system is running an incompatible software version.
The incompatible software version referred to in the error message is
the software that is running on the Nortel SNAS device you are trying to
add to the cluster. This error message is displayed whenever the Nortel
SNAS you are trying to add has a different software version from the
Nortel SNAS device already in the cluster. In this situation, do one of the
following:
• Adjust the software version on the Nortel SNAS device you are trying
to add to the cluster, to synchronize it with the software version running
on the Nortel SNAS device already in the cluster. You can verify
Nortel Secure Network Access Switch
Using the Command Line Interface
NN47230-100 03.01 Standard
28 July 2008
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