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Problem Solving 67
Reading Your Print Counters
Your fax machine’s print counters count the number
of pages your fax machine has printed or scanned in
its lifetime. If you are experiencing a problem, a ser-
vice person may ask you to check these counters.
Tip: If your fax machine’s image drum unit has
reached the end of its life, you will also use this function
to reset the drum counter. Refer to Replacing the Image
Drum Unit in this chapter for more information.
1 Press the Select Function key.
2 Press the 7/Counter Display One Touch key.
The display will show your print unit counter.
3 Press the No
ᮣ
key. The display will show the
scanning unit counter.
4 Press the Select Function key to finish.
Problem Checklist
Your fax machine is a complex machine with many
features and functions which allow it to operate in
different ways. Many problems you experience may
be due to improper programming. If you are experi-
encing a problem, read through the list of problems
and solutions before calling your dealer.
The display is blank. Check the power cord to
make sure that it is firmly plugged in. Check your
wall outlet to make sure that it has power.
Nothing happens when you press the control
panel keys. Turn the fax machine off, wait 10
seconds, then turn it on again.
The display tells you to replace paper even
though there is paper in the paper tray. Make
sure that the paper is firmly stacked in the tray.
Check for a paper jam in the fax machine.
Your documents jam. Check the document for
wrinkles, tears or other damage. Make sure there are
no staples or paper clips and that the paper is clean
and dry. Make sure the document is not wider than
your fax machine can load. Try making a copy of
the document on a photocopier and faxing the copy.
Your fax machine won’t dial. Check the power
cord and wall outlet. Make sure that your telephone
line (not your external telephone or handset) is con-
nected to the LINE outlet on the back of your fax
machine. If you have an external telephone connect-
ed, lift the handset and check for a dial tone. If you
do not hear one, there may be a problem with your
telephone line. If you do hear a dial tone, your fax
machine may be using the wrong dialling method
4100 Fax ENGLISH 15/1/97 9:38 am Page 67