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Troubleshooting (Advanced)
Sensor does not work. Exported passport can help you if you need to replace the sensor.
• Log on to Windows as an Administrator.
You can always access the computer by using your Windows log on
password. In convenient mode, any user can access the computer by using
your Windows log on password.
• To access [File Safe], [Personal Safe]
[File Safe] can be always accessed by using the [File Safe] backup password.
[Personal Safe] can be always accessed by using the [Personal Safe] backup
password.
• Other functions
Replace/Repair the sensor, then follow the instructions in section “Replacing
sensor.” ( page 124).
Some limited functions (e.g. deleting passport) are available without a
functional sensor. In case of deleted operation, it is necessary to cancel the
fingerprint verification operation to get to the password dialog.
Fingerprint Reader (only for model with Fingerprint Reader)