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Troubleshooting (Advanced)
Replacing sensor. If you need to replace a non-functioning fingerprint reader, follow this
procedure.
Enrollment to the hard disk:
If enrollment to hard disk is used, “Protector Suite” has not stored any data on
the device and therefore has no problem to continue after you replaced the
sensor. However, in case you use the Power-on security (Preboot
Authentication), you may need to use the [Manage Fingerprints] wizard to
update the related data.
Enrollment to the device:
If the fingerprint has been enrolled to the device, a new passport will be
required. Follow the procedure in the section “Starting Over” ( page 67).
Protector Suite reinstallation. Uninstall Protector Suite ( page 66) before reinstalling it. After uninstallation,
reinstall Protector Suite ( page 60).
During Protector Suite uninstallation, you can select whether to delete the
Protector Suite Data - including passports.
To use password data or “Password Bank” data after reinstalling Protector
Suite, select [Leave Protector Suite *.* data for later use]. After the new
installation, you will be able to use your data again.
If you select [Remove all Protector Suite *.* data], you need to enroll fingerprint
data again after reinstalling Protector Suite.
In case of changing the Enrollment mode, reinstalling Protector Suite is
necessary.
Lost [File Safe] backup password. It is necessary to change the backup password for [File Safe], refer to the Pro-
tector Suite Help menu.
• Click (Start)
*7
- [All Programs] - [Protector Suite] - [Control Center] - [Help]
- [Help].
Accessing [File Safe] after Protector
Suite uninstallation.
[File Safe] data can be accessed only using Protector Suite. If you accidentally
uninstalled Protector Suite, you have to reinstall it. If passport data was not
removed during uninstallation, everything will work automatically including [File
Safe]. If the passport data was removed during uninstallation the [File Safe] will
recognize that the installation was changed and will offer to use the backup
password, instead.
Accessing [File Safe] after computer
crash.
If you have an exported passport, import it now so you can access [File Safe]
directly using fingerprints. Otherwise you can access [File Safe] using the [File
Safe] backup password: [File Safe] will recognize that the installation was
changed and will offer to use the backup password, instead.
Fingerprint Reader (only for model with Fingerprint Reader)