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10. Help
102
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I cannot receive
documents by pressing
{*}{#}{9} on the
handset.
L You must set remote fax activation to ON (feature #41 on page 82)
beforehand.
L Press {*}{#}{9} firmly.
L You may have changed the remote fax activation code from
{*}{#}{9} (default setting). Verify the remote fax activation code
(feature #41 on page 82).
L The memory is full of received documents due to a lack of
recording paper or a recording paper jam. Install paper or clear the
jammed paper.
The handset display is
blank.
L Fully charge the battery (page 23).
L Remove the battery for 30 seconds and replace it again.
I cannot make a call with
the handset.
L If more than one other user is using the handset and/or base unit,
you may not be able to make a call. Try again later.
L The handset is in the remote operation mode. Exit by pressing
{OFF} (page 70).
I cannot have a
conversation using the
headset.
L Make sure that an optional headset is connected properly (page
19).
L If “SP-phone” or “SP” is displayed on the handset, press {TALK}
to switch to the headset.
I cannot program items. L Programming is not possible while the handset and/or base unit is
being used.
L Do not pause for over 1 minute while programming.
L Move closer to the base unit.
L While another user is listening to messages or the telephone
answering machine is answering a call, you cannot program. Try
again later.
I cannot register a
handset to the base unit.
L Fully charge the battery (page 23).
L The maximum number of handsets have already been registered
to the base unit.
L Although you may be using fewer than 4 handsets with your base
unit, if you have registered one of the handsets to another base
unit, your base unit still contains the registration of that handset
until it is erased from your base unit. Erase the handset registration
from this unit as follows:
1. Press and hold {LOCATOR/INTERCOM} until a beep sounds.
2. Enter the handset number that you do not want ({1} to {4}).
3. Press {SET}.
Problem Cause & Solution
FG6550-PFQX2225ZA-en.book Page 102 Monday, August 8, 2005 8:16 PM