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Problem Cause & Remedy
Problem Cause & Remedy
103
Operations
When a function does not work, check here
before requesting help!
Fax – sending
I cannot send a document. ≥The telephone line cord is connected to the EXT jack on the unit.
Connect to the LINE jack (p. 24).
≥The other party’s fax machine is busy or has run out of paper. Try
again.
≥The other party’s machine is not a facsimile. Check with the other
party.
≥The other party’s fax machine rings too many times. Send the fax
manually – dial the number, confirm the fax tone, then press
(START/SET/COPY).
General
I cannot make and receive calls.
I cannot make calls.
The unit does not work.
The unit does not ring.
The unit displays “CHECK PAPER”
though the paper is inserted.
The other party complains they only
hear a fax tone and cannot talk.
The (REDIAL/PAUSE) button does
not function properly.
The receive mode does not function
as explained on pages 62 and 63.
During programming, I cannot enter
a code or ID number.
The film runs out quickly.
≥The power cord or telephone line cord is not connected. Check the
connections (p. 24).
≥The dialing mode setting is wrong. Change to “TONE” or “PULSE”
(p. 33).
≥Disconnect the unit from the telephone line and connect the line to
a known working telephone. If the working telephone operates
properly, contact our service personnel to have the unit repaired.
If the working telephone does not operate properly, contact your
telephone company.
≥The ringer volume is set to off. Adjust it to a suitable level (p. 29).
≥The paper is inserted halfway. Insert it correctly (p. 22, 23) and
press (START/SET/COPY) to clear the message.
≥The FAX ONLY mode is set. Tell them the number is only used for
faxes or change to another mode on your unit (p. 62, 63).
≥If this button is pressed during dialing, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialed will be redialed.
≥A Distinctive Ring pattern is set (p. 70, 71).
≥The TEL/FAX mode is set (p. 72–75).
≥All or part of the numbers are the same. Change the number
(p. 69, 76, 79).
≥The HELP button, copy function, and reports use more film.
(continued)