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For Fax Advantage Assistance, Call 1-800-435-7329.
Problem Cause & Remedy
≥Another device is in use. Check the outbox, then wait until the
other device is finished or cancel it.
≥The com port was set improperly. Check the properties and set the
com port with “Test” again.
≥The com port is competing with the mouse or network card, or
uses the same IRQ as MFC-Print. Change the IRQ setting (refer to
your Windows user manual).
≥The performance of your PC is not sufficient. At least, CPU386
(DX 33MHz) and 4M RAM are necessary.
≥An OS (Macintosh, DOS, Win NT, etc.) which the Multi-Function
Center does not support was used. Use Windows 95 or
Windows 3.1/3.11.
≥All com ports are in use. Assign a com port for the Multi-Function
Center.
≥The Inbox was set to pause. Remove the check mark from the
Pause Inbox in the Message Center window.
≥The PC link feature (#14) of the facsimile unit is set to OFF. Set to
ON (p. 97).
≥The Message Center is not running. Open it.
≥The Inbox was not set to pause. Set the Inbox to pause or close
the Message Center.
≥The Message Center is running. Remove the check mark on the
Load in Message Center with Windows property.
≥Select Automatically Print Incoming Faxes in the Receive dialog
box of the Inbox properties.
≥Set the desired printer as default in the Print Settings box, or
select the desired printer in the Print dialog box.
≥See the Viewer instructions in the operating instructions or help
list.
≥There is not enough hard disk capacity. Delete unnecessary
applications or data.
≥The MFC scan program was activated when other applications
were running and the swap file was full. Check the swap file size
and extend the swap file.
≥The MFC scan program was activated and there is not enough
RAM capacity. Close the applications in progress.
≥Try cold reboot.
≥The receiving unit is busy. Check the outbox and error status log.
≥The MFC is installed incorrectly. Install it again.
≥There is not enough RAM capacity. Try again after closing other
applications.
≥A different fax software was used instead of the Multi-Function
Center.
The facsimile unit cannot print the
documents received on your PC.
Documents are received by the
facsimile unit but I want to receive
them on the PC.
Documents are received on the PC
but I want to receive them on the
facsimile unit.
I want to print a received fax with the
pre-selected printer.
I want a received fax to be printed by
another printer.
Documents cannot be scanned on
the PC.
Documents cannot be sent by the
PC.
Multi-Function Center