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Problem Cause & Remedy
Problem Cause & Remedy
105
Operations
Help
For Fax Advantage Assistance, Call 1-800-435-7329.
ABC
Original
Copy
Copying
≥You cannot make a copy during programming. Make the copy after
programming or stop the programming.
≥The glass or rollers are dirty. Clean them (p. 118).
≥The thermal head is dirty. Clean it (p. 118).
≥Some paper has instructions recommending which side to print
on. Try turning the paper over. We recommend smooth paper
such as Hammermill
®
Jet Print for clearer printing.
≥You may have used paper with a cotton and/or fiber content that
is over 20%, such as letterhead or resume paper. We recommend
smooth paper such as Hammermill
®
Jet Print for clearer printing.
Using an answering machine
I cannot receive document
automatically.
I cannot receive voice messages.
I cannot retrieve recorded voice
messages on the answering machine
from a remote location.
The greeting message on your
answering machine is interrupted
halfway and the caller cannot leave
a voice message.
I pressed the remote access code to
access the answering machine
remotely, but the line was
disconnected.
Callers complain that their voice
message is interrupted halfway and
they cannot leave a message.
≥Your greeting message on the answering machine is too long.
Shorten the message (up to 10 seconds).
≥The answering machine rings too many times. Set to 1 or 2 rings.
≥The silent detection feature is deactivated. Activate this feature
(p. 78).
≥Check if the answering machine is turned on and connected to
the unit properly (p. 67).
≥Set the number of rings on the answering machine to 1 or 2.
≥The remote access code on your answering machine is the same
as your fax activation code. Set a different number for each code.
≥You did not program your remote access code in your fax
machine correctly. Program the same code that is programmed
on the answering machine (p. 69).
≥The greeting message has a silent pause longer than 4 seconds.
Re-record the greeting message.
≥The code may include “#” which is used for certain features
provided by the telephone company. Change the code on the
answering machine to another number which does not include “#”
(p. 69).
≥Advise the caller not to pause for over 4 seconds while recording
their voice message.
(continued)
The unit does not make a copy.
A dirty pattern or a black line
appears on the copied document.
The copied image is distorted.
The printing quality is poor.
The printing is faint.