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8. Troubleshooting
8-8
September 2002 9128-A2-GB20-80
EER at Network
1 The error rate of the
received network signal
exceeds the currently
configured threshold. This
condition only occurs if the
network interface is
configured for ESF framing.
This condition clears when
the error rate falls below the
threshold value, which may
take up to 15 minutes.
Verify that the network cable is
securely attached at the
network interface.
Contact your network provider.
Ethernet Link Down The communication link for
the Ethernet port is down
and the Interface Status for
the port is enabled.
Check the LAN connected to the
Ethernet port.
Internal Modem Failed The unit’s internal modem
failed to pass the self-test.
Reset the FrameSaver unit (
Main
Menu
→
Control
→
Reset Device)
.
If the modem fails again, contact
your service representative.
ISDN Link Profile
Disabled
ISDN Link
Name
An ISDN backup call could
not be made because the
ISDN link profile specified
Link Name is disabled
(
Main
Menu
→
Configuration
→
ISDN
→
Link Profiles)
.
Enable the ISDN link profile if you
want to make a call.
ISDN Link Profile
Invalid,
ISDN Link Name
An ISDN backup call could
not be made because the
ISDN link profile specified
(
ISDN Link Name
) is invalid.
Check that the phone number is
correct.
ISDN Network Failed
(Active/Idle)
An ISDN network failure
was detected when a
backup call was in progress
or the DBM was in Idle
mode.
Contact your network provider if
the problem persists.
LatExceed-
IP_Address,
COS
x,
DLCI
nnnn
1
An IP SLV Latency
Threshold has been
exceeded for the specified
Class Of Service of the
path.
Contact your service provider.
Table 8-1. Alarm Conditions (2 of 7)
Alarm Condition What It Indicates What To Do
1
nnnn
indicates a DLCI number of 16 through 1007.
2
frame relay link
is one of the following:
– Net1-FR1. The frame relay link specified for the network interface, Network 1.
– Port-
n
. The frame relay link associated with a user data port.
–
ISDN Link Name
on a non-network ISDN DBM interface.
3
Does not apply to a TS Access Management Link DLCI.