Filter
Top Products
8. Troubleshooting
9128-A2-GB20-80 September 2002
8-15
Cannot access the unit
or the menu-driven
user interface.
Login or password is
incorrect, COM port is
misconfigured, or the unit is
otherwise configured so it
prevents access.
Reset the unit (see
Restoring
Communication with an
Improperly Configured Unit
on
page 8-4).
Contact your service
representative.
Failure
xxxxxxxx
appears at the top of
the System and Test
Status screen, at
Self-Test Results.
The unit detects an internal
software failure.
Record the 8-digit code from
the System and Test Status
screen.
Reset the unit and try again.
Contact your service
representative and provide the
8-digit failure code.
An LED appears
dysfunctional.
LED is burned out. Run the Lamp Test. If the LED in
question does not flash with the
other LEDs, then contact your
service representative.
Not receiving data. Network cable loose or
broken.
Reconnect or repair the cable.
Call the network service
provider.
Receiving data errors
on a multiplexed DLCI,
but frame relay is okay.
Frame Relay Discovery is
being used for automatic
DLCI and PVC
configuration.
The equipment at the other
end is not frame relay
RFC 1490-compliant.
Change the DLCI Type for each
network DLCI from Multiplexed to
Standard, turning off multiplexing.
Table 8-2. Device Problems (2 of 2)
Symptom Possible Cause Solutions