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Troubleshooting (Advanced)
Keyboard
Cannot enter special characters (ß, à,
ç, etc.) and symbols.
z Use the character map. Click [start] - [All Programs] - [Accessories] - [System
Tools] - [Character Map].
Network
Cannot connect to network. z Set LAN (Î page 51).
Cannot check the computer’s MAC
address.
z Follow the steps below.
A Click [start] - [All Programs] - [Accessories] - [Command Prompt].
B Input “ipconfig/all”, and press (Enter).
C Write down the 12-digit string of alphanumeric displayed in the
“Physical Address” line of the LAN or the wireless LAN (only for model
with wireless LAN).
D Input [exit], and press (Enter).
Wireless Communication (only for model with wireless LAN/Bluetooth/wireless
WAN)
Cannot connect to a network. z Slide the wireless switch to turn on the wireless devices.
z Set the device ([Wireless LAN] / [Bluetooth] / [Wireless WAN]) to [Enabled] in
the [Advanced] menu of the Setup Utility (Î page 62).
z Restart the computer.
Access point is not detected.
z Confirm that / / is displayed on the notification area.
If / / is not displayed on the notification area, turn on the wireless
communication (Î page 52).
Connecting Peripherals
An error occurs while installing the
driver.
z When you install a driver of card or peripheral device, make sure that the driver
is compatible with the operating system. If it is not compatible, malfunction may
occur. For information about the driver, contact the manufacturer of the
peripheral device.