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Troubleshooting (Advanced)
Lost [Advanced Security] backup
password.
z To change the [Advanced Security] backup password, go to the [Enroll or Edit
Fingerprints] wizard and swipe your finger and go through the Fingerprint
enrollment. On the Advanced Security page you can change the backup pass-
word.
Protector Suite QL reinstallation. z During Protector Suite QL uninstallation, you can select whether to delete the
Protector Suite Data - including passports.
z If you want to reinstall the product, select button to leave the Protector Suite QL
data on the computer.
After the new installation, you will be able to use your data again.
z If the Protector Suite QL was uninstalled including the passports, then in case
of enrollment to device the fingerprints will still be stored in the device and the
user can use them reenrollment.
Lost [File Safe] backup password. z It is necessary to change the backup password for [File Safe], refer to the soft-
ware’s online manual (Î page 39).
Accessing [File Safe] after Protector
Suite QL uninstallation.
z [File Safe] data can be accessed only using Protector Suite QL. If you acciden-
tally uninstalled Protector Suite QL, you have to reinstall it. If passport data was
not removed during uninstallation, everything will work automatically including
[File Safe]. If the passport data was removed during uninstallation the [File
Safe] will recognize that the installation was changed and will offer to use the
backup password, instead.
Accessing [File Safe] after computer
crash.
z If you have an exported passport, import it now so you can access [File Safe]
directly using fingerprints. Otherwise you can access [File Safe] using the [File
Safe] backup password: [File Safe] will recognize that the installation was
changed and will offer to use the backup password, instead.
Removing data from the Reader. z When enrollment to the device is used, passport data is stored to the device. To
remove it, go to the [Delete] passport wizard and delete existing passports, and
then use the [Fingerprint Storage Inspector] to remove remaining fingerprints
(e.g. left over from previous installations).
z In convenient mode, the [Fingerprint Storage Inspector] does not allow deleting
the last fingerprint for an existing passport and only user’s own fingerprints can
be deleted. Therefore it is necessary to delete passports first.
Fingerprint Reader (only for model with Fingerprint Reader)