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4–5Diagnostics and Troubleshooting
Message Corrective ActionProblem
04 INSTALL TONER CUP Toner waste bottle is not
installed or not detected.
Install or reseat toner waste
bottle.
05 INSTALL OPC DRUM The OPC drum is not installed
or not detected.
Install or reseat the OPC drum
unit.
06 CLEAR PAPER JAM AT
FUSER INPUT
Entry jam sensor is on. Clear the paper jam. Refer to the
Operator’s Guide.
07 CLEAR JAM AT FUSER
EXIT
Exit jam sensor is on. Clear the paper jam. Refer to the
Operator’s Guide
.
08 CLEAR JAM NEAR TOF
LEVER
Jam occurred in paper path. Clear the paper jam. Refer to the
Operator’s Guide.
O9 CHECK TOF LEVER Top of form sensor
malfunction.
Inspect top of form sensor lever
and call service if necessary.
19 PAPER CTL ERR
Reload Paper
A paper motion error has been
detected.
Burst paper at tractors and reload
paper. Refer to page 2–15.
34 REPLACE OPC DRUM
Call Service
The OPC drum unit has
exceeded its life of 30,000
printed pages.
Replace the OPC drum unit.
Critical Error Messages
This section describes error conditions that cause printing to stop. The corrective
action in all cases is to first perform the reset function described in the
Operator’s
Guide
. If the printer reset does not solve the problem, cycle the printer power. If a
reset or power cycle does not solve the problem, call your authorized service
representative.