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GigWorks MKII-16 Switch Model MKII-BASE16
Installer's/User's Manual 59003-01 Rev. A
Ancor Customer Service B-1
Appendix B Ancor Customer Service
Appendix B contains information about Ancor Customer Service.
Ancor Customer Service
Ancor offers several service programs including Basic Warranty service:
Help Desk
Description: Consists of:
• Assistance related to questions about Ancor products.
• Diagnostic assistance.
• Providing information about available fixes and workarounds.
Availability: Provided from Ancor Corporate Headquarters, Minnetonka,
Minnesota, USA, from 8:00 AM to 5:00 PM Central Time Monday through
Friday excluding Ancor’s observed holidays.
Contact Us:
• Telephone: ..........................(612) 932-4040
• Email:..................................support@ancor.com
• Fax:.....................................(612) 932-4037 Attention: Customer Service
• Web:....................................www.ancor.com
Hardware Support
Ancor will repair or replace defective hardware during the warranty period after
receipt of equipment by Ancor, providing that the equipment has not been subject
to abuse per the Basic Warranty definition.
Please observe the following guidelines:
• Ancor must authorize all hardware returns.
• You are responsible for proper return packaging and shipping charges.
• You may authorize hardware outside of warranty and a current service plan
to be repaired at Ancor’s current rates.
• Items missing from the return hardware will not be replaced upon repair.