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B-2 Ancor Customer Service
GigWorks MKII-16 Switch Model MKII-BASE16
59003-01 Rev. A Installer's/User's Manual
Ancor Customer Service
Software Support
Ancor actively supports the current software/firmware release and the prior
release for 6 months following the general availability date for the current
release. You are encouraged to keep your software/firmware levels current.
For supported software:
• Ancor will attempt to isolate and verify the reported problem.
• If applicable, Ancor will give you a software/firmware fix or workaround
along with descriptive documentation.
Customer Responsibilities
Quality support requires a partnership between you and Ancor. As such, you are
expected to:
• Provide Ancor with initial problem investigation information and severity
evaluation.
• Assure proper supervision, control and management of Ancor products.
• Implement proper backup procedures.
• Train your staff about Ancor product use and operation.
• Provide adequate resources to implement the corrections suggested by
Ancor.
• Attempt to reproduce reported problems and/or provide information
requested by Ancor.
• Designate a properly trained person to serve as the primary Ancor contact.
Other, more comprehensive, service plans are available for a nominal charge.
Please contact your reseller or your Ancor sales representative for more
information.