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Troubleshooting
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Misfeeds occur frequently. The side guides of the pa-
per tray may not be locked.
Check the side guides are locked.
See p.113 “Changing the Paper
Size”.
The end guide of the paper
tray may not be locked.
Check that the end guide is locked.
See p.113 “Changing the Paper
Size”.
You may have loaded pa-
per whose size cannot be
detected automatically.
When you use paper of a size that
cannot be detected automatically,
set the paper size. See p.56 “Tray Pa-
per Size: (Tray 2,3)”, p.153 “Copy
Paper”.
The saddle stitching staple
cartridge for the Booklet
Finisher has been removed.
Reset the saddle stitching staple car-
tridge. See p.115 “d Adding Sta-
ples”.
An error message remains,
even after the misfed paper
is removed.
When a misfeed message
appears, it remains until
you open and close the cov-
er, as required.
Clear misfed paper and open and
close the front cover. ⇒ p.103 “x
Clearing Misfeeds”
Cannot duplex print You cannot use the paper
in the bypass tray for du-
plex printing.
For duplex printing, select Tray 1-3
in Copier mode or with the printer
driver.
The setting for the Paper
Type: Tray 1-3 is “1 Side
Copy”.
Select “2 Sided Copy” for Paper
Type: Tray 1-3. See p.56 “Paper
Type: (Tray1-3, LCT)”.
During saddle stitching,
paper comes out open and
not neatly stacked.
Depending on the type of
paper, the paper may
spring open after it is fold-
ed.
Select a paper type that does not
spring back easily .
The user code entry dis-
play appears.
Users are restricted by user
codes.
Enter the user code (up to 8-digits),
and then press [#].
The Authentication screen
appears.
Basic Authentication, Win-
dows Authentication, or
LDAP Authentication is
set.
Enter your login user name and user
password. See p.23 “When the Au-
thentication Screen is displayed”.
“
You do not have
the privileges to
use the following
function(s).
” is dis-
played.
The use of the function is
restricted to authenticated
users only.
Contact the administrator.
“
You do not have
the privileges to
use the following
function(s).
” contin-
ues to be displayed even
though you have entered a
valid user code.
This user code is not al-
lowed to use the function
selected.
Press the {
{{
{Energy Saver}
}}
} key. Con-
firm that the display goes off, and
then press the {
{{
{Energy Saver}
}}
} key
again. The display will return to the
user code entry display.
Machine Status Problem/Cause Action
MarC25-AE_gsg_F_pre_FM.book Page 94 Thursday, October 21, 2004 5:20 PM