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2. Troubleshooting When
Using the Copy Function
This chapter describes likely causes of and possible solutions for copier function
problems.
When a Message Is Displayed
This section describes the machine's main messages. If other messages appear,
follow the instructions they contain.
Important
❒ For messages that are not listed here, see p.5 “When You Have Problems Op-
erating the Machine”.
Message Cause Solution
Cannot detect
original size.
An irregular original is
placed.
Select paper manually, not in Auto Pa-
per Select mode, and do not use Auto
Reduce/Enlarge function. See “Sizes dif-
ficult to detect”, Copy/Document Serv-
er Reference.
Cannot detect
original size.
An irregular original is
placed.
Place the original on the exposure glass.
See “Placing Originals on the Exposure
Glass” and “Sizes difficult to detect”,
Copy/Document Server Reference.
Cannot detect
original size.
Original is not placed. Place your originals.
Check original
orientation.
Original is not placed in a
proper orientation.
Change the orientation of the original.
Check paper
size.
An irregular paper size is
set.
If you press the {Start} key, copy will
start onto the selected paper.
Rotate Sort is
not available
with this paper
size.
A size of paper for which
Rotate Sort is not avail-
able is selected.
Select a proper paper size. See “Supple-
mentary Information”, Copy/Docu-
ment Server Reference.
Cannot staple
paper of this
size.
The Staple function can-
not be used with the pa-
per size selected.
Select a paper size that can be used with
the Staple function. See “Supplementary
Information”, Copy/Document Server
Reference.
Duplex is not
available with
this paper size.
The Duplex function can-
not be used with the pa-
per size selected.
Select a proper paper size. See “Supple-
mentary Information”, Copy/Docu-
ment Server Reference.
Maximum number
of sets is nn.
(“nn” indicates the max-
imum number of sets.)
The number of copies ex-
ceeds the maximum copy
quantity.
You can change the maximum copy
quantity. See “Max. Copy Quantity”,
General Settings Guide.