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When a Message Is Displayed
71
5
Fatal error has
occurred in the
scanner.
An unrecoverable error has
occurred on the machine.
Contact your service representative.
Cannot connect to
the scanner.
Check the network
Access Mask set-
tings in User
Tools.
An access mask is set.
Contact the network or scanner administrator.
Scanner is not
ready. Check the
scanner and the
options.
The ADF cover is open. Check whether the ADF cover is closed.
Insufficient mem-
ory. Reduce the
scanning area.
Scanner memory is in-
sufficient.
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See the
TWAIN Driver Help.
The problem may be due to the follow-
ing cause:
• “The Relationship between the Reso-
lution and the Scanning Area” chart
in Help for halftone scanning might
not always apply. Scanning cannot
be performed if large values are set
for brightness when using halftone
or high resolution.
Insufficient mem-
ory. Reduce the
scanning area.
When a paper misfeed
occurs in the machine
during printing, scanning
cannot be performed.
After the misfed paper has been re-
moved, proceed with scanning.
Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
(“XXX” and “YYY” indi-
cate scanner names.)
• The main power
switch of the previ-
ously used scanner is
not set to “On”.
• The machine is not
connected to the net-
work correctly.
• Check whether the main power
switch of the scanner used for the
previous scan is turned off.
• Check whether the scanner used for
the previous scan is connected to the
network correctly.
• Deactivate the personal firewall of
the client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”, Net-
work Guide.
• Select the scanner used for the previ-
ous scan.
Message Cause Solution