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When You Cannot Send or Receive Fax Messages As Wanted
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When You Cannot Send or Receive Fax
Messages As Wanted
This section describes likely causes of and possible solutions for transmission
and reception-related problems.
❖ Transmission/Reception
❖ Transmission
Problem Cause Solution
Both transmission and
reception are impossible.
The modular cord is disconnected.
Make sure that the modular cord
is correctly connected. See “Con-
necting the Telephone Line”,
General Settings Guide.
Both transmission and
reception are impossible.
The setting of the terminal adap-
tor used for ISDN connection is
incorrect.
Check the setting.
Problem Cause Solution
Document appears
blank at the other end.
The original was placed upside
down.
Place it correctly. See “Placing
Originals”, Copy/Document
Server Reference.
Printed or sent images
are spotty.
The ADF or exposure glass is
dirty.
Clean them. See p.101 “Maintain-
ing Your Machine”.
Make sure that ink or correction
fluid is dry before placing originals.
Transmission failed
due to “Exceeded max.
E-mail size.” error.
If the e-mail size specified on the
machine is too large, the Internet
Fax document cannot be sent.
Set Max. E-mail Size to [Off], or set
the maximum e-mail size to a
larger value. Then, re-send the
document. See “E-mail Settings”,
General Settings Guide.
When using On Hook
Dial or Manual Dial,
“
Receiving...”
appears and transmis-
sion is not allowed.
If the machine fails to detect the
size of the original when the
{Start} key is pressed, it performs
a receiving operation.
Press [Scan Area], select the scan
area, and then resend the docu-
ment. If you use On Hook Dial or
Manual Dial frequently, it is rec-
ommended that you set “Receive
documents by pressing the
{Start} key when originals are not
set.” to “Off” in User Parameters.
If this is set to “Off”, when using
Manual Dial you cannot receive
by pressing the {Start} key. See
“Parameter Settings”, General
Settings Guide.
LAN-Fax Driver does
not work.
The entered login user name, log-
in password, or driver encryption
key is incorrect.
Check your login user name, log-
in password, or driver encryption
key, and enter them correctly.
Contact the administrator.