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12.11 <
Troubleshooting>
4 Pull up on the stacker lever and then close the stacker front cover.
Paper jam at exit of finisher
1 Gently pull the paper out through the exit area.
2 Close the side cover. Printing automatically resumes.
Understanding display messages
Messages appear on the Smart Panel program window or on the control
panel display to indicate machine status or errors. Refer to the tables
below to understand the messages meaning to correct the problem, if
necessary. Messages and their explanations are listed in alphabetical
order.
Note
• If the message is not in the table, cycle the power and try
the printing job again. If the problem persists, call for service.
•When you call for service, it is very convenient to provide the
service representative with the contents of display message.
• Some messages may not appear in the display depending on
options or models.
• [xxx] indicates the part of the each toner cartridge or each
imaging unit.
• [yyy] indicates the part of the machine.
• [zzz] indicates the error code. When you contact the service
center, this error code help to handle the problem.
• You may see an exclamation mark ( ) or a cross mark ( )
on the upper left of the display, in that case, press the question
mark to browse detailed information on the supplies.
Message
Meaning
Suggested solutions
[yyy] is worn.
Replace with new
one
The life of the part
expires totally.
Replace the part with
a new one. Call for
service.
[xxx] imaging unit
is empty. Replace
it
The toner in the
imaging unit has run
out.
Replace the imaging
unit with a Samsung-
genuine toner
cartridge.
[xxx] imaging unit
is not compatible.
Check userís
guide
The imaging unit you
have installed is not
for your machine.
Install a Samsung-
genuine imaging unit,
designed for your
machine.
[xxx] imaging unit
is not installed.
Install it
The imaging unit is
not installed, or the
CRUM (Consumer
Replaceable Unit
Monitor) in the
cartridge is not
connected.
Install the imaging
unit. If it is already
installed, try to
reinstall the imaging
unit.
If the problem
persists, please call
for service.
[xxx] imaging unit
is worn. Replace
with new one
The imaging unit is
at the end of its life.
When the imaging
unit replacement
message appears
on the screen and if
you select
Continue, this
message displays.
Replace a imaging
unit with a Samsung-
genuine imaging unit.
(Page 11.5)