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Authentication ....................................................................................................................................................... 10.6
Optional Service .................................................................................................................................................... 10.7
Adjusting the color contrast ................................................................................................................................... 10.8
Printing a report ..................................................................................................................................................... 10.9
11. Maintenance
Printing a machine report ...................................................................................................................................... 11.1
Monitoring the supplies life .................................................................................................................................... 11.1
Finding the serial number ...................................................................................................................................... 11.1
Sending the imaging unit reorder notification ........................................................................................................ 11.1
Sending the toner reorder notification ................................................................................................................... 11.2
Checking Stored Documents ................................................................................................................................ 11.2
Cleaning your machine ......................................................................................................................................... 11.2
Cleaning the outside ......................................................................................................................................... 11.2
Cleaning the inside ........................................................................................................................................... 11.2
Cleaning the scan unit ...................................................................................................................................... 11.2
Maintaining the toner cartridge .............................................................................................................................. 11.3
Toner cartridge storage .................................................................................................................................... 11.3
Expected cartridge life ...................................................................................................................................... 11.3
Redistributing toner ............................................................................................................................................... 11.3
Replacing the toner cartridge ................................................................................................................................ 11.4
Replacing the imaging unit .................................................................................................................................... 11.5
Replacing the waste toner container ..................................................................................................................... 11.7
Maintenance Parts ................................................................................................................................................ 11.8
Managing your machine from the website ............................................................................................................ 11.9
12. Troubleshooting
Tips for avoiding paper jams ................................................................................................................................. 12.1
Clearing document jams ....................................................................................................................................... 12.1
Misfeed of exiting paper .................................................................................................................................... 12.2
Roller misfeed ................................................................................................................................................... 12.2
Clearing paper jams .............................................................................................................................................. 12.3
In the tray 1 ....................................................................................................................................................... 12.3
In the optional tray ............................................................................................................................................ 12.5
In the optional high capacity feeder .................................................................................................................. 12.6
In the multi-purpose tray ................................................................................................................................... 12.7
In the paper inside the machine ........................................................................................................................ 12.8
In the fuser area ................................................................................................................................................ 12.9
In the duplex unit area ...................................................................................................................................... 12.9
In the stacker (finisher) ................................................................................................................................... 12.10
Understanding display messages ....................................................................................................................... 12.11
Solving other problems ....................................................................................................................................... 12.15
Touch screen problem .................................................................................................................................... 12.15
Paper feeding problems .................................................................................................................................. 12.15
Printing problems ............................................................................................................................................ 12.15
Printing quality problems ................................................................................................................................ 12.17
Copying problems ........................................................................................................................................... 12.20
Scanning problems ......................................................................................................................................... 12.20
Network Scan problems .................................................................................................................................. 12.21
Fax problems (optional) .................................................................................................................................. 12.21
Common Windows problems .......................................................................................................................... 12.22
Common PostScript problems ........................................................................................................................ 12.22
Common Linux problems ................................................................................................................................ 12.23
Common Macintosh problems ........................................................................................................................ 12.25