Filter
Top Products
Troubleshooting_ 117
Refer to Linux User’s Guide that came with your computer for further
information on Linux error messages.
Common Macintosh problems
Refer to Macintosh User’s Guide that came with your computer for
further information on Macintosh error messages.
The machine does
not appear on the
scanners list.
• Ensure your machine is attached to your
computer, connected properly via the USB
port, and is turned on.
• Ensure the scanner driver for your machine is
installed in your system. Open Unified Linux
Driver configurator, switch to Scanners
configuration, then press Drivers. Make
sure that driver with a name corresponding to
your machine's name is listed in the window.
• Ensure the port is not busy. Since functional
components of machine (printer and scanner)
share the same I/O interface (port), the
situation of simultaneous access of different
“consumer” applications to the same port is
possible. To avoid possible conflicts, only one
of them at a time is allowed to gain control
over the device. The other “consumer” will
encounter “device busy” response. This
usually happens when starting a scan
procedure. An appropriate message box
appears.
To identify the source of the problem, open
the Ports configuration and select the port
assigned to your scanner, port's symbol
/dev/mfp0 corresponds to LP:0 designation
displayed in the scanners’ options, /dev/mfp1
relates to LP:1, and so on. USB ports start at
/dev/mfp4, so scanner on USB:0 relates to
/dev/mfp4 respectively and so forth
sequentially. In the Selected port pane, you
can see if the port is occupied by another
application. If this is the case, you should
either wait for completion of the current job or
press the Release port button, if you are sure
that the present port applicaton is not
functioning properly.
The machine does
not scan.
• Ensure a document is loaded into the
machine, ensure your machine is connected
to the computer.
• If there is an I/O error while scanning.
CONDITION SUGGESTED SOLUTIONS
CONDITION SUGGESTED SOLUTIONS
The machine does
not print PDF files
correctly. Some
parts of graphics,
text, or illustrations
are missing.
Printing the PDF file as an image may enable
the file to print. Turn on Print As Image from the
Acrobat printing options.
It will take longer to print when you print a
PDF file as an image.
The document has
printed, but the print
job has not
disappeared from
the spooler in Mac
OS X10.3.2.
Update your MAC OS to OS MAC OS X 10.3.3.
or higher.
Some letters are not
displayed normally
during the cover
page printing.
Mac OS cannot create the font during the cover
page printing. The English alphabet and
numbers are displayed normally on the cover
page.
When printing a
document in
Macintosh with
Acrobat Reader 6.0
or higher, colors
print incorrectly.
Make sure that the resolution setting in your
machine driver matches the one in Acrobat
Reader.