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Problems and Solutions
221
10. Trouble-
shooting
Reception and copying problems
Problem Solution
The machine doesn’t
receive documents
automatically.
• Make sure that the reception mode is set to AUTO.
If you subscribe to a distinctive ring service, make
sure that the Distinctive Ring function is set to the
correct ring pattern. If you do not subscribe to a
distinctive ring service, make sure that Distinctive
Ring is set to OFF SETTING. (See Distinctive Ring
in Chapter 6.)
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
• The toner cartridge may need replacement.
The printed image
appears dirty and/or the
paper jams frequently.
• Have a service technician clean the print
compartment.
The power is on, but no
reception takes place.
• Make sure that the wall jack is connected to the
TEL. LINE jack, and not the TEL. SET jack.
Received images are
distorted.
• If ECM mode (Option Setting 9) is turned off, noise
on the telephone line may cause distortion. Have
the other party try sending the document again.
• If the other machine has ECM mode, make sure
this feature is turned on in both machines (see
Option Setting 9).
• Make a copy or print a report on your machine. If
the copy or report is also distorted, your machine
may need service.
• The drum cartridge may be damaged. Try a new
drum cartridge.
• The fusing unit and transfer roller may need to be
replaced during the life of the machine if print
quality begins to deteriorate. This must be done by
a service technician.
all.book Page 221 Thursday, May 13, 2004 8:51 AM