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Preface
16 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006
Call Center documents
For more information about Avaya Call Center documents, see:
● Avaya Communication Manager Call Center Software Basic Call Management System
(BCMS) Operations, 07-300061
● Avaya Call Center Call Vectoring and Expert Agent Selection (EAS) Guide, 07-300477
● Avaya Call Center Automatic Call Distribution (ACD) Guide, 07-300478
● Avaya Business Advocate User Guide, 07-300653
● Avaya Call Management System Switch Connections, Administration, and
Troubleshooting, 07-300739
Avaya CMS upgrade documents
There are several upgrade paths supported with Avaya CMS. There is a document designed to
support each upgrade.
This section includes the following topics:
● Base load upgrades on page 16
● Platform upgrades and data migration on page 17
● Avaya Call Management System Upgrade Express (CUE) on page 17
Base load upgrades
Use a base load upgrade when upgrading CMS to the latest load of the same version (for
example, r13ak.g to r13al.k). A specific set of instructions is written for the upgrade. The
instructions are shipped to the customer site with the CMS software CD-ROM as part of a
Product Correction Notice (PCN).
For more information about base load upgrades, see:
● Avaya Call Management System Release 13 Base Load Upgrade