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Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 203
Glossary
Automatic Call
Distribution (ACD)
A switch feature. ACD is software that channels high-volume incoming call
traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with the
agent either talking to the caller or the call waiting on hold).
Boot disk A disk that contains the Solaris operating system and customer data.
CMS Call Management System (CMS). A software product used by business
customers that have an Avaya telecommunications switch and receive a large
volume of telephone calls that are processed through the Automatic Call
Distribution (ACD) feature of the switch.
Data disk A nonbootable disk. A data disk contains only customer data.
FC-AL Fiber channel arbitrated loop. This is the loop device that controls the disk
drives.
High Speed Serial
Interface/PCI (HSI/P)
The HSI/P controller card is a 4-port serial communications PCI card. Each of
the four ports is used for a single physical X.25 link. It is an add-on package that
is needed by CMS for multiple ACDs.
Non-volatile random
access memory
(NVRAM)
A random access memory (RAM) system that holds its contents when external
power is lost.
RSC Remote System Control
Solaris The operating system package on the Sun computer. Solaris is a version of the
UNIX System V Release 4. CMS requires Solaris to run on the Sun computers.
SSO Services Support Organization. The Avaya organization that provides technical
support for Avaya products.
TPE Twisted-pair Ethernet