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Chapter 9 Troubleshooting
97
Troubleshooting Jams 3 and 4
If jams occur often in the Jam 3 and 4 areas, proceed to the following
problem-and-correction procedures.
Caution! Do not disassemble the printer for further troubleshooting and/
or repair. If the problem is not found and corrected after following these
troubleshooting steps, contact a Tally Service Technician.
9. Reinstall the fuser cleaning roller and
turn the small green levers between the
fuser cleaning roller and the oil bottle to
the locked position.
10. Close the back and top covers carefully
until they lock.
Jams 3 and Jam 4 Possible Cause Correction
Paper jams between the
fusing unit and the paper
exit.
The back and/or top covers
are not locked.
Open and close the covers and
make sure that they are fully
locked.
Paper is caught inside of the
printer from a previous paper
jam.
Remove or release the paper.
The paper is damp from infre-
quent use of the printer.
Reload paper trays with fresh
paper from new packages.
The edges of the paper are
damaged.
Make sure the paper is not
damaged or wrinkled. Reload
trays with fresh paper from
new packages.
The paper or material is the
wrong thickness for proper
printer operation.
Reload trays with paper or
material of the proper thick-
ness.
Paper or media has been
placed in the paper tray with
the proper side facing the
wrong direction.
Flip the stack of paper or
media so the proper side will
accept the toner.
The printer operating environ-
ment is too hot.
Install the printer in a location
with the proper operating
environment.
The fixing roller is dirty. Contact a Tally Service Techni-
cian to clean or replace the fus-
ing unit.