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Chapter 9
Troubleshooting
How to Solve Printing Problems
To correct a printer problem, use the troubleshooting tables in this
chapter as follows:
Possible causes are listed from top to bottom from the most to least likely.
Some corrections are summarized. If needed, these corrections are
supported by reference to detailed procedures in other sections of this
manual.
Caution! Do not disassemble the printer for further troubleshooting and/
or repair. If the problem is not found and corrected after following these
troubleshooting steps, contact a Tally Service Technician.
Paper Jam Areas
Paper jams are indicated by messages on the control panel display. The
messages give you the name of the jam area within the printer that needs
clearing or attention.
1. Locate your current printer problem in the left “PROBLEM” col-
umn.
2. Match the problem to the possible causes in the “POSSIBLE
CAUSE” column.
3. Match the correction procedure to the possible cause, and proceed
with the corrective action to solve the printing problem.