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User Manual
6-1
Chapter
6
Troubleshooting
If you need help
If you need assistance, contact your local Tektronix dealer or sales
representative, Tektronix Customer Support Hotline, the Tektronix Bulletin
Board Service (BBS), or Tektronix’ interactive fax system (HAL).
Customer Support Hotline
If your problem is still not resolved after first trying the suggestions in this
Troubleshooting chapter, call the Tektronix Customer Support Hotline in the
United States and Canada at 1-800-835-6100 (from 6:00 am to 5:00 pm PST).
For technical support outside the United States and Canada, contact your
local Tektronix dealer or local Tektronix office.
Printer service
If your printer needs service, call 1-800-835-6100 in the United States, from
6:00 am to 5:00 pm PST. Outside the U.S., contact your Tektronix dealer or
local Tektronix office.
The Tektronix Bulletin Board Service
The Tektronix Bulletin Board Service (BBS) is available for direct
downloading of the latest versions of printer drivers, utilities, and files. If
you have a Macintosh or PC, communication software, and modem, you can
call the system and use the menus to locate and download the files you
want.
To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.