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Troubleshooting
6-2
Phaser 340 Color Printer
For a detailed instruction guide on system requirements, terminal settings,
protocol, modem, connecting to our BBS, and downloading files, request a
document catalog from HAL, the Tektronix automated fax system. Refer to
“Using the automated fax systems” on page 6-4 for instructions.
Online services
Tektronix color printer information is also available through online services.
■ Technical support: support@ColorPrinters.tek.com
■ World Wide Web: http://www.tek.com/Color_Printers/
■ Tektronix anonymous ftp server:
ftp.tek.com/Color_Printers
■ America Online: keyword Tektronix
■ eWorld: shortcut Tektronix
■ CompuServe: go Tektronix
Using the Tektronix World Wide Web server to download files
You can access the Tektronix World Wide Web server (WWW) to download
files such as utilities or drivers. Use a web browser such as Netscape or
Mosaic and follow these steps:
1.
Start your web browser and enter the following address:
ftp://ftp.tek.com/Color_Printers/bbs
2.
Click on the appropriate platform (macintosh, pcs, or unix).
3.
Click on 340 for Phaser 340-specific files.
4.
Select the file(s) you need; the system prompts you to select a
location for downloading the file(s).
Downloading files from the Tektronix ftp server
UNIX and VMS workstation utility files included with the printer on a PC
diskette let you set up the printer to select between media trays, print quality
modes, color correction modes and other features. If you don’t have the
means of transferring these files from the PC diskette, you can request files
from the Tektronix anonymous ftp server.