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Troubleshooting 123
4. Be sure no operating system errors are indicated.
5. Restart the server and check to see if the error message is still displayed.
6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 80
) and replace
failed components as indicated.
Server fails to recognize existing memory
Action:
1. Reseat the memory.
2. Be sure the memory is configured properly. Refer to the server
documentation.
3. Be sure a memory count error ("Memory count error exists" on page 122
) did
not occur. Refer to the message displaying memory count during POST.
Server fails to recognize new memory
Action:
1. Be sure the memory is the correct type for the server and is installed
according to the server requirements. Refer to the server documentation or
HP website (http://www.hp.com
).
2. Be sure you have not exceeded the memory limits of the server or operating
system. Refer to the server documentation.
3. Be sure no Event List error messages (on page 216
) are displayed in the IML
("Integrated Management Log" on page 80
).
4. Be sure the memory is properly seated.
5. Be sure no conflicts are occurring with existing memory. Run the server
setup utility.
6. Test the memory by installing the memory into a known working server. Be
sure the memory meets the requirements of the new server on which you are
testing the memory.
7. Replace the memory. Refer to the server documentation.