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90 HP ProLiant DL360 Generation 4 Server Reference and Troubleshooting Guide
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters,
ESD wrist strap, and software utilities, necessary to troubleshoot the
problem.
− You must have the appropriate Health Drivers and Management Agents
installed on the server.
NOTE: To verify the server configuration, connect to the System
Management homepage and select Version Control Agent. The VCA
gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
− HP recommends you have access to the SmartStart CD for value-added
software and drivers required during the troubleshooting process.
− HP recommends you have access to the server documentation for server-
specific information.
Symptom Information
Before troubleshooting a server problem, collect the following information:
• What events preceded the failure? After which steps does the problem occur?
• What has been changed between the time the server was working and now?
• Did you recently add or remove hardware or software? If so, did you
remember to change the appropriate settings in the server setup utility, if
necessary?
• Has the server exhibited problem symptoms for a period of time?
• If the problem occurs randomly, what is the duration or frequency?
To answer these questions, the following information may be useful:
• Run HP Insight Diagnostics (on page 80
) and use the survey page to view the
current configuration or to compare it to previous configurations.
• Refer to your hardware and software records for information.