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OS/2 Troubleshooting
7-8 ❖ DocuPrint Technical Information Guide
OS/2 Troubleshooting
This section contains OS/2 quick check and step-by-step
troubleshooting procedures.
Requirements
• A workstation/server with the appropriate DocuPrint
print driver installed.
• A working knowledge of the operating system being
used on your workstation.
• Proper cabling in use to connect the printer to the
network.
OS/2 Quick Check
1
Print a Configuration sheet and check ALL IP addresses
and verify that you have set the DocuPrint printer’s
address correctly. Refer to the section “Print the
Configuration Sheet” in Chapter 2.
2
Use the “ping” command to see if your server responds. If
the server does not respond you may have an addressing
or network problem.
3
Use the “ping” command to see if your DocuPrint printer
responds. If the printer does not respond, you may have
an addressing or network problem. Correct these
conditions and retry.
4
Use the “ping” command to see if your gateway responds.
If the gateway does not respond, you may have an
addressing or network problem. Correct these conditions
and retry.
5
Check your router, subnet (if applicable), and gateway
addresses. (Incorrect addressing can render your lpr/lpd
printing system unusable.)
6
For OS/2 printing only, is LPRPORTD.EXE running?
7
For OS/2 and WIN-OS/2 printing, is LPRMON.EXE
running?