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Windows Troubleshooting
4-30 ❖ DocuPrint Technical Information Guide
Windows NT 4.0
Troubleshooting
(AppleTalk)
This troubleshooting section assumes:
• You have verified the operation of the printer using the
procedures found in Chapter 2: Connecting to Your
Network.
• You have loaded a DocuPrint PCL or PostScript print
driver.
• You have printed and retained a current copy of the
Configuration Sheet.
1
Verify this item in the upper left corner of the
Configuration Sheet:
• EtherTalk Name is correct.
2
Verify these items in the EtherTalk and Ethernet Menu
areas of the Configuration Sheet:
• Enabled: is set to Yes.
• Zone: contains the desired zone name or * (*=all zones).
3
From the server desktop, use the right mouse button and
select Network Neighborhood then with the left mouse
button select Properties from the cascade menu.
4
The Network dialog will appear. Select the configuration
tab.
5
Check the list of installed network components for the
following item:
• AppleTalk Protocol
6
If you have elected to run CentreWare DP you must also
have loaded Novell NetWare Client 32, Novell NetWare
Client, a Novell server on the network, and an IPX/SPX
Compatible protocol component. You may also discover
printers that have been assigned a TCP/IP address.
7
As required, install any components not listed and restart
the system.
8
Once rebooted, select the Start button and Settings, then
select the Printers folder. The printers window will appear.