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NetWare Troubleshooting
Chapter 3: Novell NetWare Setup ❖ 3-7
Novell NetWare
Troubleshooting
Step-by-Step
The steps in this procedure should eliminate cabling,
communication, and connection problems associated
with network connected printers.
The steps are divided into two groups:
• Hardware Step-by-Step
• Software Step-by-Step
Software Step-by-Step assumes that you are connected to a
Novell NetWare network with a Windows OS loaded on
the client workstation.
Complete both of these procedures, then run a test print
from your software application. If the job prints, no
further system troubleshooting will be necessary.
Novell NetWare Hardware Step-by-Step
1
Check LED activity on the printer. Link (green) LED
should be ON whenever it is connected to an active
network. Traffic (orange) LED should flicker with data
reception.
2
VERIFY cable connections. If possible, substitute a new
cable or connectors from a known good system or printer.
3
Check the port to which your printer is attached
(concentrator or MAU). Connect a known good network
device to it and test.
4
Print a Configuration Sheet from your printer.