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Windows Troubleshooting
4-28 ❖ DocuPrint Technical Information Guide
Windows NT 4.0
Troubleshooting
(DLC/LLC)
This troubleshooting section assumes:
• You have verified the operation of the printer using the
procedures found in Chapter 2: Connecting to Your
Network.
• You have loaded a DocuPrint PCL or PostScript print
driver.
• You have printed and retained a current copy of the
Configuration Sheet.
1
Verify this item in the upper left corner of the
Configuration Sheet:
• Hardware Address: (Note this address for later use).
2
From a workstation desktop use the right mouse button
and select Network Neighborhood then with the left
mouse button select Properties from the cascade menu.
3
The Network dialog will appear. Select the Protocols tab.
4
Check the list of installed network components for the
following item:
• DLC Protocol
5
If you have elected to run CentreWare DP you must also
have loaded Novell NetWare Client 32 and an IPX/SPX
Compatible protocol component. You may also discover
printers that have been assigned a TCP/IP address.
6
As required, install any components not listed and restart
the system.
7
Once rebooted, select the Start button and Settings, then
select the Printers folder. The printers window will appear.
8
Verify that you have selected the correct driver for your
printer.
9
Right mouse click on the printer icon and select
Properties.
10
Select the Ports tab.