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B-6 TECHNICAL SUPPORT
Returning Products
for Repair
Before you send a product directly to 3Com for repair, you must first
obtain a Return Materials Authorization (RMA) number. Products sent
to 3Com without RMA numbers are returned to the sender unopened,
at the sender’s expense.
To obtain an RMA number, call or fax:
Accessing the
3Com MIB
The 3Com Management Information Base (MIB) describes commands
that enable you to manage 3Com SNMP-based products. The MIB is
available over the Internet on an anonymous FTP server. Updates to
these MIBs are released as new 3Com products are introduced.
To access Internet versions:
1 FTP to
ftp.3com.com (151.104.9.65).
2 Enter the login name anonymous.
3 Enter your full Internet e-mail address as the password
(for example,
jdoe@company.com).
4 Change to the /pub/mibs directory using the command
cd/pub/mibs.
5 Read the readisd.txt file to determine the MIB or MIBs you need to
manage your 3Com products.
6 To view the 3Com MIB, OID, or schema entries, enter the
ls command.
■ To pause the display, press Ctrl+S.
■ To continue the display, press Ctrl+Q.
7 Copy the MIB, OID, or schema files to your current directory using the
appropriate command (for example,
get isd.mib).
8 Exit the FTP session using the
quit command.
Country Telephone Number Fax Number
U.S.A. and Canada 1 800 876 3266, option 2 408 764 7120
Latin America 1 408 326 7801 408 764 7120
Europe, South Africa and
Middle East
44 1442 438125 44 1442 435822
Outside Europe, U.S.A.,
and Canada
1 408 326 7804 1 408 764 7120