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• If you are running the software from a floppy disk, CD-ROM or DVD-ROM,
try a different disk.
• Make sure the correct device drivers installed.
• If the problems persist, contact the software vendor’s customer service
representative.
Problems with Application Software that Ran
Correctly Earlier
Problems that occur after the system hardware and software have
been running correctly sometimes indicate equipment failure.
However, they can also be caused by file corruption or changes to the
software configuration.
Check the following:
• If you are running the software from a floppy disk, CD-ROM or DVD-ROM,
try a different disk.
• Check your system for a virus infection.
• Uninstall and reinstall the software. Make sure all necessary files are
installed.
• If the problems are intermittent, there may be a loose cable, dirt in the
keyboard (if keyboard input is incorrect), a marginal power supply, or
other random component failures.
• If you suspect that a transient voltage spike, power outage, or brownout
might have occurred, reload the software and try running it again.
Symptoms of voltage spikes include a flickering video display, unexpected
system reboots, and the system not responding to user commands.
Note: Random errors in data files: If you are getting
random errors in your data files, they may be getting
corrupted by voltage spikes on your power line. If
you are experiencing any of the above symptoms
that might indicate voltage spikes on the power line,
you may want to install a surge suppressor between
the power outlet and the system power cord.
Devices are not Recognized under Device Manager
(Windows* Operating System)
The Windows(*) operating systems do not include all of the drivers for
the Intel® chipsets, onboard NICs, and other components.