Filter
Top Products
35
English
Troubleshooting
This chapter shows you how to deal with common system problems. Read it
before calling a technician if a problem occurs. Solutions to more serious
problems require opening up the computer. Do not attempt to open the
computer yourself; contact your dealer or authorized service center for
assistance.
Troubleshooting tips
This notebook PC incorporates an advanced design that delivers onscreen error
message reports to help you solve problems.
If the system reports an error message or an err
or symptom occurs, see "Error
messages" below. If the problem cannot be resolved, contact your dealer. See
"Requesting service" on page 21.
Error messages
If you receive an error message, note the message and take the corrective
action. The following table lists the error messages in alphabetical order
together with the recommended course of action.
Error messages Corrective action
CMOS battery bad Contact your dealer or an authorized service center.
CMOS checksum error Contact your dealer or an authorized service center.
Disk boot failure Insert a system (bootable) disk, then press <En
ter> to
reboot.
Equipment
co
nfiguration error
Press <F2> (during POST) to enter the BIOS utility,
then press Exit in
the BIOS utility to reboot.
Hard disk 0 error Contact your dealer or an authorized service center.
Hard disk 0 extended
type error
Contact your dealer or an authorized service center.
I/O parity error Contact your dealer or an authorized service center.
Keyboard error or no
keybo
ard connected
Contact your dealer or an authorized service center.
Keyboard interface
error
Contact your dealer or an authorized service center.
Memory size mismatch Press <F2> (
during POST) to enter the BIOS utility,
then press Exit in
the BIOS utility to reboot.
If you still encounter problems after going through the corrective measures,
please c
ontact your dealer or an authorized service center for assistance.