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The QMS Customer Response Center (CRC)
The QMS Customer Response Center is available M-F, 7:00 am-6:00
pm, Central Standard Time, at (334) 633-4500 (US). You can also fax
questions to CRC at (334) 633-3716 (US). Please indicate whether
you would like a fax or a phone call.
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
Your phone number, fax number, and shipping address
A description of the problem
The printer model and serial number
The type of host computer you are using
The type and version of operating system you are using
The interface you are using, and, if serial, the protocol
The application and version you are using
The emulation you are using
Your printer firmware version (listed on the status and start-
up pages)