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Troubleshooting
49
B
Cannot Detect You installed a new ink cartridge too
quickly and the machine did not
detect it.
Take out the new ink cartridge and
reinstall it slowly and firmly until it
latches.
(See Online User’s Guide: Replace
the Ink Cartridges.)
An ink cartridge is not installed
correctly.
A used ink cartridge was reinstalled. Remove the used ink cartridge and
install a new one.
If you are not using Genuine Brother
Innobella ink, the machine may not
detect the ink cartridge.
Use a new Genuine Brother Innobella
Ink Cartridge. If the error is not
cleared, call Brother Customer
Service.
The ink cartridge must be replaced. Replace the ink cartridge with a new,
genuine Brother ink cartridge.
The new ink cartridge has an air
bubble.
Slowly turn the ink cartridge so that
the ink supply port is pointing
downward, and then reinstall the
cartridge.
The wrong Brother model ink
cartridge was installed.
Check the model numbers of the ink
cartridges and install the correct ink
cartridges. (See Supplies
on page 83.)
Cannot Detect Ink
Volume
If you are not using Genuine Brother
Innobella ink, the machine may not
detect the ink volume.
Use a new Genuine Brother Innobella
Ink Cartridge. If the error is not
cleared, call Brother Customer
Service.
Cannot Print
Replace ink.
One or more of the ink cartridges
have reached the end of their life. The
machine will stop all print operations.
While memory is available, black and
white faxes will be stored in the
memory. If a sending machine has a
color fax, the machine's “handshake”
will ask that the fax be sent as black
and white. If the sending machine has
the ability to convert it, the color fax
will be stored in the memory as a
black and white fax.
Replace the ink cartridges.
(See Online User’s Guide: Replace
the Ink Cartridges.)
Comm.Error Poor telephone line quality caused a
communication error.
Send the fax again or connect the
machine to another telephone line. If
the problem continues, call the
telephone company and ask them to
check your telephone line.
Connection Failed You tried to poll a fax machine that is
not in Polled Waiting mode.
Check the other fax machine's polling
setup.
Error Message Cause Action