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Troubleshooting
67
B
If you are having difficulty with your machine B
IMPORTANT
Using non-Brother supplies may affect the print quality, hardware performance, and machine
reliability.
If you think there is a problem with your machine, check the following tables of troubleshooting
tips. You can correct most problems yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and
troubleshooting tips.
Visit http://support.brother.com
.
NOTE
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Printing Difficulties
Difficulty Suggestions
The headers or footers appear
when the document is displayed on
the screen but they do not show up
when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Online User’s Guide: Unprintable Area.)
Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data
processing, sending and printing time. Try the other quality settings in the printer
driver as follows:
(Windows
®
)
Click Color Settings on the Advanced tab, and make sure you uncheck
Color Enhancement (True2Life).
(Macintosh)
Choose Color Settings, click Advanced Color Settings, and make sure you
uncheck Color Enhancement.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
For more information, see Online User’s Guide: Print without a Border
(Windows
®
) or Print without a Border (Macintosh).