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Troubleshooting
55
B
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
The machine has a mechanical
problem.
—OR—
A foreign object, such as a paper clip
or a piece of ripped paper, is in the
machine.
Open the scanner cover and remove
any foreign objects and paper scraps
from inside the machine. If the error
message continues, disconnect the
machine from the power for several
minutes, and then reconnect it.
You can try additional paper jam clear
operations. (See Additional paper
jam clear operations on page 65.)
(The machine can be turned off
without losing faxes stored in the
memory. (See Transferring your
faxes or Fax Journal report
on page 57.))
If the problem continues, call Brother
Customer Service.
Unable to Scan XX The machine has a mechanical
problem.
Disconnect the machine from the
power for several minutes, and then
reconnect it.
The machine can be turned off
without losing faxes stored in the
memory. (See Transferring your
faxes or Fax Journal report
on page 57.)
If the problem continues, call Brother
Customer Service.
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
A broken device is connected to the
USB direct interface.
Unplug the device from the USB
direct interface, and then press
to turn the machine off and then on
again.
Unusable Device
Please disconnect USB
device.
A USB device or USB flash drive that
is not supported has been connected
to the USB direct interface.
Unplug the device from the USB
direct interface. Turn the machine off
and then on again.
Wrong Ink Color An ink cartridge has been installed in
the wrong position.
Check which ink cartridges are not
matched by color to their ink cartridge
positions and move them to their
correct positions.
Error Message Cause Action