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Troubleshooting
Customer Care Center
Customer Care CenterCustomer Care Center
Customer Care Center
Canon offers a full range of customer technical support* options:
•
For e-mail support, the latest driver downloads and answers to frequently
asked questions (www.usa.canon.com
www.usa.canon.comwww.usa.canon.com
www.usa.canon.com)
•
24-hour, 7-day-a-week automated support for troubleshooting issues on
most current products (1-800-423-2366
1-800-423-23661-800-423-2366
1-800-423-2366)
•
24-hour, Fax-On-Demand System for product specifications and technical
information (1-800-526-4345
1-800-526-43451-800-526-4345
1-800-526-4345)
•
Free technical support Monday–Saturday (excluding holidays) for products
still under warranty** (1-757-413-2848
1-757-413-28481-757-413-2848
1-757-413-2848)
•
Technical support 7 days a week (excluding holidays) for products no longer
under warranty, at $9.99 per call (1-757-413-2848
1-757-413-28481-757-413-2848
1-757-413-2848)
* Support program specifics are subject to change without notice.
** Refer to the product information starting on page 64 for warranty details.
System error
message
displays
System error occurred If a system error occurs, printing stops.
Windows
Windows Windows
Windows
A window displays the error message. System errors
may include problems writing to LPT1 or USBPRN,
application errors, or general protection faults.
Make sure that the printer is turned on, the printer
and computer are connected securely, and that the
printer port is operating correctly.
Macintosh
Macintosh Macintosh
Macintosh
The error message contains an error code *XXX,
where * is a letter and XXX is a number, which
represents the cause of the error.Make sure that the
printer is turned on, the printer and computer are
connected securely, and that the printer port is
operating correctly.
Problem
ProblemProblem
Problem Possible Cause
Possible CausePossible Cause
Possible Cause Try This
Try ThisTry This
Try This
Within Canada, call for technical support 24 hours a day, 7 days a
week (1-800-OK-CANON
1-800-OK-CANON1-800-OK-CANON
1-800-OK-CANON).