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Appendix
65
Canon offers a full range of customer technical support* options:
• For e-mail technical support, the latest driver downloads and answers to frequently asked questions
(www.usa.canon.com)
(www.usa.canon.com)(www.usa.canon.com)
(www.usa.canon.com)
• 24-hour, 7-day-a-week, automated support for troubleshooting issues on most current products
(1-800-423-2366)
(1-800-423-2366)(1-800-423-2366)
(1-800-423-2366)
• 24-hour, Fax-On-Demand System for product specifications and technical information
(1-800-526-4345)
(1-800-526-4345)(1-800-526-4345)
(1-800-526-4345)
• Free technical support Monday—Saturday (excluding holidays) for products still under warranty**
(1-757-413-2848)
(1-757-413-2848)(1-757-413-2848)
(1-757-413-2848)
• Technical support 7 days a week (excluding holidays) for products no longer under warranty, at $9.99 per call
(1-757-413-2848)
(1-757-413-2848)(1-757-413-2848)
(1-757-413-2848)
If the problem can’t be corrected by using one of the above technical support options, you will be asked to
follow the applicable procedures for warranty service. Note that a dated proof of purchase (bill of sale) is
Note that a dated proof of purchase (bill of sale) is Note that a dated proof of purchase (bill of sale) is
Note that a dated proof of purchase (bill of sale) is
required to verify eligibility at the time of service. This requirement will be satisfied by providing a copy of your
required to verify eligibility at the time of service. This requirement will be satisfied by providing a copy of your required to verify eligibility at the time of service. This requirement will be satisfied by providing a copy of your
required to verify eligibility at the time of service. This requirement will be satisfied by providing a copy of your
dated bill of sale. You will also need to supply the product serial number.
dated bill of sale. You will also need to supply the product serial number.dated bill of sale. You will also need to supply the product serial number.
dated bill of sale. You will also need to supply the product serial number.
Carry-In/Mail-In
Carry-In/Mail-InCarry-In/Mail-In
Carry-In/Mail-In
Carry-In/Mail-In is a service program by which your defective product is repaired by an ASF. The name and
telephone number of the ASF(s) nearest to your location may be obtained from our Web site at:
www.usa.canon.com
www.usa.canon.comwww.usa.canon.com
www.usa.canon.com, or by calling the Canon Customer Care Center at 1-800-423-2366
1-800-423-23661-800-423-2366
1-800-423-2366. If shipping is involved,
it is your responsibility to properly package and send your defective product, together with your dated proof of
purchase, a complete explanation of the problem and a return address, to the ASF at your expense. Do not
Do not Do not
Do not
include any other items with your product.
include any other items with your product. include any other items with your product.
include any other items with your product. The repair(s) covered by this limited warranty will be made and the
product will be returned to you without charge by the ASF. Repairs not covered under this limited warranty will
be charged to you at such costs as each ASF may generally establish from time to time.
InstantExchange
InstantExchangeInstantExchange
InstantExchange
†
††
†
InstantExchange is a warranty program that expedites, usually by the next business day,
††
the exchange of
a defective product with a refurbished product. The refurbished product you receive will be covered by the
balance of the period remaining on your original limited warranty. Note that by using this service you will keep
Note that by using this service you will keep Note that by using this service you will keep
Note that by using this service you will keep
the replacement product that is sent to you, and your originally purchased product shall become the property of
the replacement product that is sent to you, and your originally purchased product shall become the property of the replacement product that is sent to you, and your originally purchased product shall become the property of
the replacement product that is sent to you, and your originally purchased product shall become the property of
Canon.
Canon. Canon.
Canon. InstantExchange warranty program service is available only during the express limited-warranty period
for your product and only in the continental United States, Alaska and Hawaii during such period.
If the Canon Customer Care Center representative cannot correct the problem with your product over the
telephone, and you elect InstantExchange warranty program service, the representative will issue you a
reference number upon verification of warranty eligibility. You will be asked for information pertaining to your
defective product and for a ship-to location for the replacement product (street address only). You must also
provide a major credit card number that will be pre-authorized by Canon in an amount up to the cost of a new
product at the time you elect InstantExchange warranty program service. Your credit card number will be
Your credit card number will be Your credit card number will be
Your credit card number will be
charged in an amount up to the cost of a new product
charged in an amount up to the cost of a new productcharged in an amount up to the cost of a new product
charged in an amount up to the cost of a new product
(i) if you do not return your defective product to a Canon
repair facility by the date specified by Canon and in the manner described below; (ii) if the defect(s) in the
product is/are not covered by this limited warranty; or (iii) if the warranty period on the product has expired or
has not been sufficiently established by your supplying the appropriate documentation.
The Canon repair facility will ship out the replacement product via overnight courier, prepaid by Canon.
After receipt of the replacement product (with instructions and a pre-paid return waybill), follow the instructions
to ship the defective product to a Canon repair facility. You must return the defective product in the shipping
carton in which the replacement product was packed (be sure to retain your ink cartridges and tanks), and you