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Troubleshooting
6
6-18
List of Error Messages
PLEASE WAIT
Cause This message is displayed when the main power is turned on. Also, when the machine
is not ready to print, this display appears.
Remedy Wait until the message disappears.
PRINT LIMIT REACHED
Cause The machine is set to restrict the printing.
Remedy Enter the Department ID Management menu in the System Settings menu, open the
<COPY LIMITS> menu and change the maximum number of pages that can be
printed.
REC. PAPER JAM
Cause An original jam or paper jam has occurred, preventing you from making prints.
Remedy Remove paper from the machine following the guidance. If you open a cover during
printing, this message also appears. In such a case, open the cover again and check
if there is any jammed paper. If you find any, remove it, and close the cover. Then the
message disappears.
REMOVE DOC. ON GLASS
Cause The original remains on the platen glass.
Remedy Remove the original from the platen glass, and operate the machine again.
STOP KEY PRESSED/PRESS OK KEY
Cause (Stop) has been pressed while scanning the original using the feeder.
Remedy Press , and set the original again.
SYSTEM ERROR/E100
Cause 1 Drum cartridge has not been installed.
Remedy 1 Install the drum cartridge in the machine. Then turn off the main power, wait for more
than 10 seconds, and turn it on again.
Cause 2 A malfunction has occurred in the machine.
Remedy 2 Please contact your local authorized Canon dealer.