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SSL VPN User’s Guide 5-1
Chapter 5
Troubleshooting the SSL VPN Client
This chapter covers the troubleshooting of the SSL VPN browser plug-in and
the agent. The following topics are described in this chapter:
• Debugging the SSL VPN Client
• SSL VPN Session Error Codes
• Compression Statistics
• Connection Logs
5.1 Debugging the SSL VPN Client
You can configure the client to run in debug trace mode. In this mode, the SSL
VPN browser plug-in logs all of its major activities into an ASCII file. These
ASCII files, also known as log files, are stored in the file system.
On Windows 95/98/ME, you need to specify the names of these files in the fol-
lowing format:
• hooklog<num>.txt
• nssslvpn.txt
Use the hooklog<num>.txt file for debugging the interception messages gen-
erated by the client and the nssslvpn.txt file for debugging the client. You can
also send these files to the Citrix customer support department for assistance.
Note You need to periodically delete the hooklog<num>.txt file.
On Windows NT/2000/XP/2003, you can specify the file name. The default file-
name is c:\nssslvpn.txt.
You can use these log files to debug and troubleshoot the plug-in. Kindly mail
the log files to Support if you encounter any problems. To enable the creation
of these files, select the Enable Client Trace option in the Trace pane of the
Configuration window.
You can debug the plug-in by studying the traces that it generates when it is
active. The trace messages are stored in the file specified in the ‘Log Filename’
field.
The SSL VPN client side trace can have different levels of detail. You can select