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Troubleshooting the SSL VPN Client
SSL VPN User’s Guide 5-9
2017 "You are in a
quarantine
group. Certain
applications will
be unavailable"
OR
“Custom
message
configured by
the SSL VPN
administrator
through
-clientsecuritym
essage option.”
The end point checks
conducted by the gateway
on the client system did not
succeed. Therefore the
client has been placed in a
quarantine group and will
have limited access to the
SSL VPN tunnel and
intranet.
Upgrade end point security
software so as to pass the
end point check.
3001 "You are
already logged
into the SSL
VPN "
This message indicates that
the system has detected
another session already
running in the same client
machine. The SSL VPN
supports only one session
per machine.
Close the other SSL VPN
session and log on again.
3002 "You are not
logged into the
SSL VPN"
This message indicates that
you have to provide
authentication details to
connect to the SSL VPN.
This error message is
displayed when you try to
bypass the login process
and directly access the
plug-in.
Log on with authenticated
account.
3003 "The SSL VPN
supports
Microsoft IE4
and later"
This message indicates that
the system has not been
able to detect the presence
of Internet Explorer on the
client machine. Alternately,
this message could also
indicate that the client
machine has an older
version of Internet Explorer.
The SSL VPN supports
Microsoft Internet Explorer
version 4 and above.
Upgrade Internet Explorer
and Login again.
Codes Message Explanation Action