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Troubleshooting the SSL VPN Client
5-8 SSL VPN User’s Guide
2013 "Failed to parse
forward proxy
setting."
The plug-in failed to parse
the Internet Explorer or
Firefox forward proxy
setting.
Correct the Internet
Explorer configuration
under Tools -> Internet
Options -> Connections '
LAN Settings. Ensure that
the correct configuration is
in place. If using Firefox,
check Firefox forward proxy
settings and ensure it is
correctly configured.
2014 “Need to stop
software "XYZ"“
OR
"Incorrect OS
Version"
The client security check
detected that a disallowed
software process is running,
or that the OS required by
the SSL VPN administrator
is not installed. In the error
message, the actual name
of the detected software is
displayed in place of 'XYZ'.
Stop the detected software
process before logging in to
the SSL VPN again. If the
message is "Incorrect OS
version", login from an OS
that is permitted by the SSL
VPN administrator.
2015 "Login exceeds
maximum
allowed users”
The number of users
permitted by the license is
exceeded.
Contact the SSL VPN
administrator.
2016 "SSL VPN
server is not
reachable.”
The connectivity between
the client and the gateway
is disrupted. This could be a
temporary glitch and the
client will keep polling the
gateway to check if it comes
back up. Once the gateway
is back up, this error will not
be displayed anymore.
None
Codes Message Explanation Action