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Troubleshooting the SSL VPN Client
SSL VPN User’s Guide 5-7
2005 "Need to
upgrade
endpoint
security
software"
This message indicates that
endpoint security software
has not been upgraded.
Contact the SSL VPN
administrator to upgrade
the required security
software.
2006 "Required
security
software is not
activated"
This message indicates that
the an endpoint security
software has not been
activated.
Run the required security
software.
2007 "Hook doesn't
match plug-in
version"
This message indicates that
the interception code does
not match the version of the
plug-in.
Logout and login again. If it
persists, reboot and login
with administrative
privileges.
2008 "Plug-in version
mismatch"
This message indicates that
the plug-in, which was
downloaded, does not
match the version of the
kernel.
Please log off from the Web
site, remove the plug-in
manually, and login again.
Go to \Tools\Internet
Options\Settings\View
Objects\ and delete the
"nsload Control" icon.
2009 "Proxy requires
unsupported
authentication"
This message indicates that
the plug-in has received an
unsupported authentication
method.
Report the problem to
Support.
2010 "Proxy
authentication
failed, need to
relogin."
This message indicates that
you clicked the Cancel
button for proxy
authentication.
Log off and log on again.
2011 "Failed to
validate SSL
Certificate."
The plug-in failed to
validate the SSL Certificate.
The incorrect SSL certificate
is bound on the VPN
gateway.
2012 "Hook
activation
failed."
The plug-in failed to
activate the network socket
interception code.
Automatic installation of the
plug-in requires
administrative privilege. For
non-administrative windows
accounts, the plug-in must
be manually installed.
Codes Message Explanation Action