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86 Solving Problems
www.dell.com | support.dell.com
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an
essential file. Remove and then reinstall the program.
1
Click the
Start
button and click
Control Panel
.
2
Click
Add or Remove Programs
.
3
Select the program you want to remove.
4
Click
Remove
or
Change/Remove
and follow the prompts on the screen.
5
See the program documentation for installation instructions.
SECTOR NOT FOUND — The operating system cannot locate a sector on the hard drive. You may
have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking
utility to check the file structure on the hard drive. See the Windows Help and Support Center
for instructions. To access the Help and Support Center, see "Windows Help and Support
Center" on page 13. If a large number of sectors are defective, back up the data (if possible), and
then reformat the hard drive.
SEEK ERROR — The operating system cannot find a specific track on the hard drive.
SHUTDOWN FAILURE — A chip on the system board may be malfunctioning. Run the System Set
tests in the Dell Diagnostics (see page 77).
TIME-OF-DAY CLOCK LOST POWER —
System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data
by entering the system setup program. Then immediately exit the program. See "Using the System
Setup Program" on page 137. If the message reappears, contact Dell.
See "Contacting Dell" on
page 145.
TIME-OF-DAY CLOCK STOPPED — The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an electrical outlet to charge the
battery. If the problem persists, contact Dell. See "Contacting Dell" on page 145.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM — The time or date stored in
the system setup program does not match the system clock. Correct the settings for the Date
and Time options. See "Using the System Setup Program" on page 137.
TIMER CHIP COUNTER 2 FAILED — A chip on the system board may be malfunctioning. Run the
System Set tests in the Dell Diagnostics (see page 77).
UNEXPECTED INTERRUPT IN PROTECTED MODE — The keyboard controller may be malfunctioning,
or a memory module may be loose. Run the System Memory tests and the Keyboard Controller
test in the Dell Diagnostics (see page 77).
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — Insert a disk into the drive and try again.
WARNING: BATTERY IS CRITICALLY LOW — The battery is running out of charge. Replace the
battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or
shut down the computer.
book.book Page 86 Wednesday, October 26, 2005 1:00 PM